Context
A growing shipping operator serving the Caribbean needed a unified platform: a public-facing site for customers to request quotes and track shipments, plus an internal admin panel to manage dispatch, customs paperwork, and customer accounts.
The problem
- — Quotes, bookings, and tracking were spread across email, spreadsheets, and a legacy system that didn't talk to anything else.
- — Operations staff were re-keying the same data into multiple tools every day.
- — Customers had no real-time visibility into their shipments.
What we built
- — Public marketing site with quote requests and shipment tracking.
- — Custom admin panel with role-based access for ops, dispatch, and management.
- — Customer portal with shipment history, invoices, and live status.
- — Bulk import and export for legacy data and customs paperwork.
- — Audit trail on every record for compliance and dispute resolution.
Outcome
- — Quote-to-booking time cut significantly through automation of repeatable steps.
- — Operations staff stopped re-keying data between systems.
- — Customers gained self-serve tracking, reducing inbound support volume.